When creating a support ticket, you have the option to add images to the ticket. This allows us to see what you are working with, so we can offer more accurate suggestions on the correct header to use or how to resolve a clearance issue.
TIPS:
- Be sure the images you attach are clear.
- Provide pictures from various angles.
- Editing the images to show dimensions (cylinder head to steering components or the frame are good examples. For outside chassis headers and Zoomies, ride height and door/firewall clearance are also helpful.
Image Size:
When your digital camera takes a picture, especially in HD (high-definition) mode, the image may be quite large, depending on your settings. A simple file size comparison of the image taken and then attaching that unedited image to your support ticket would reveal that the photo taken is the size of a Boeing 747, and you are trying to load it into the back of a pickup truck.
There are easy ways to reduce the file size of an image without compromising its quality. If you have image editing software on your computer, tablet, or smartphone ... that is one way. The other is to use a FREE online image resize utility. Here are a few links:
http://www.picresize.com/
https://imageresizer.com/
https://www.adobe.com/express/feature/image/resize
Once the images are reduced to be under the file size limits of the uploader, they will easily attach to your support ticket.